Privacy Policy

Privacy Policy

Last updated: 23 January 2026

  1. Introduction

Jalboot Trips (“Jalboot”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make bookings through our website https://jalboot.net (the “Website”) or otherwise interact with us.

  1. Scope

This Policy applies to personal data collected from website users, customers, prospects, partners, suppliers, and any other individuals whose personal data we process in connection with our tourism, recreational and educational trip services.

  1. Personal Data We Collect

We may collect the following categories of personal data:

  • Identity and contact information: name, date of birth, gender, nationality, passport or ID details, email address, phone number, postal address.
  • Booking and travel details: trip selections, travel dates, accommodation preferences, group members, emergency contact details, payment and billing details (card or bank information, transaction references).
  • Health and special requirements: medical conditions, allergies, dietary requirements, mobility needs and other special assistance requests.
  • Account and login data: username, password (hashed), profile information.
  • Communications: correspondence with customer service, feedback, reviews, and marketing preferences.
  • Technical and usage data: IP address, browser type, device identifiers, pages visited, timestamps, cookies and similar tracking technologies.
  • Photographs and user-generated content: photos, reviews or comments you submit for publication.
  • Other information: any additional information you provide to us in forms or communications.
  1. Legal Bases for Processing

We process personal data where necessary for:

  • Performance of a contract: to provide and manage your bookings and related services.
  • Legal compliance: to comply with applicable laws, immigration, safety and regulatory requirements.
  • Legitimate interests: for business operations, fraud prevention, customer support, marketing (where not overridden by your rights), and improving our services.
  • Consent: where we ask for and receive your consent (e.g., marketing communications, optional cookies).
  • Vital interests: to protect someone’s life or health in emergencies.
  1. How We Use Personal Data

We may use personal data to:

  • Process bookings, payments and cancellations.
  • Provide travel documents, itineraries and pre-trip information.
  • Communicate with you about your booking, changes, emergencies and customer service.
  • Administer accounts and verify identity.
  • Manage health and safety requirements, including arranging special assistance.
  • Comply with legal and regulatory obligations (e.g., passenger manifests, immigration).
  • Detect, prevent and investigate fraud, security incidents or misuse.
  • Send marketing and promotional communications (subject to your consent and preferences).
  • Analyze and improve our Website, services and operations.
  • Publish reviews, photos or testimonials you provide (with the rights you grant).
  1. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Website, provide personalization, analyze usage, and support advertising. You can manage cookie preferences via our cookie banner and browser settings. Disabling certain cookies may affect Website functionality.

  1. Sharing and Disclosure of Personal Data

We may share personal data with:

  • Service providers and suppliers: payment processors, accommodation and transport providers, tour guides, booking platforms, IT and hosting providers, marketing service providers, and other vendors required to perform the contract.
  • Authorities: immigration, public safety, customs, law enforcement, courts or regulators when required by law or to protect safety.
  • Business partners: co-organizers or partners for jointly provided trips or services.
  • Corporate transactions: in connection with mergers, acquisitions or reorganization (subject to confidentiality and notice).
  • Other parties: where you have given consent or where necessary to protect vital interests.

We require service providers to process data in accordance with our instructions and to implement appropriate security measures.

  1. International Transfers

Personal data may be transferred to and processed in countries outside the UAE. Where transfers occur, we will ensure appropriate safeguards are in place (contractual clauses, data transfer agreements, or other lawful mechanisms) to protect your information.

  1. Data Retention

We retain personal data for as long as necessary to fulfill the purposes set out in this Policy, to comply with legal and regulatory requirements, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods vary by data type—booking records are typically retained for a minimum period required by law (e.g., tax and safety records).

  1. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction or alteration. Measures include encryption, access controls, secure hosting, employee training and vendor due diligence. However, no online system can be completely secure; we cannot guarantee absolute security.

  1. Your Rights

Subject to applicable law, you may have rights including:

  • Correction: request correction of inaccurate or incomplete data.
  • Deletion: request erasure of personal data (subject to legal and contractual limitations).
  • Restriction: request restriction of processing in certain circumstances.
  • Portability: request transfer of your data to another controller in a structured, machine-readable format.
  • Objection: object to processing based on legitimate interests or direct marketing.
  • Withdraw consent: withdraw any consent you have given for processing.
  • To exercise your rights, contact us using the details in Section 16. We may need to verify your identity and may charge a reasonable fee in limited circumstances where permitted by law.
  1. Children

The Website and services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If we become aware we have collected data from a child without parental consent, we will take steps to delete it.

  1. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before providing personal data.

  1. Complaints and Contact

If you have questions, requests or complaints about this Policy or our data practices, contact:

Jalboot Trips 

Email: info@jalboot.net

Phone: +971502204099

  1. Changes to this Privacy Policy

We may update this Policy to reflect changes in our practices, legal requirements, or services. We will post the updated Policy on the Website with the revised “Last updated” date. Continued use of the Website constitutes acceptance of the updated Policy.

  1. Consent

By using our Website, booking services, or providing personal data, you consent to the collection and use of your personal data as described in this Privacy Policy, subject to applicable law.

Acknowledgment

By using Jalboot’s Website and services, you acknowledge that you have read and understood this Privacy Policy.